Support Engineer

Lindfield, Australia

Baraja is changing the world of self-driving cars, through their invention of a new type of LiDAR, called Spectrum-Scan which delivers the highest performance available.   Expanding globally, backed by some of the world’s greatest investors and with a team that has already delivered an amazing product, Baraja is the next Australia based, globally focused, $B tech company


Having recently closed a Series A round with Sequoia Capital, Blackbird Ventures and Main Sequence Ventures, we are searching for an experienced Solution Architect to join our Information Systems Team based in Sydney. The Information Systems team is responsible for delivering digital solutions to support Manufacturing, NPI, R&D, People and Culture, Finance, and Customer Relations across Baraja bringing new products for the automotive and automation industries to market: from concept phase to customer evaluation and mass manufacture.


We are now searching for an experienced Support Engineer to join our Information Systems Team based in Sydney. This is an opportunity for to work with cutting edge cloud-based technologies, with a team that is building a world class product to enable self-driving cars.  You will have the opportunity to work with a team of outstanding technologies who are the leaders in the field of advanced analytics, machine learning, AI and cloud infrastructure with in the fields of autonomous systems.  


You will be results oriented, self-motivated, enjoy working on challenging problems and consider innovative solutions to those problems. You will show a flexible attitude and love working in a fast-paced start-up environment. You will be passionate about customer service in the technology space. In this role you will have the potential to make a significant impact on the future of the business.


Your role will involve, but is not be limited to:

  • Level 1, 2 and 3 support
  • Maintaining cloud platforms (Azure, AWS), AD, DNS, and all Office 365 applications
  • Maintaining MS Teams + Telstra Calling and SharePoint sites across the company
  • Maintaining I.T assets and inventory
  • Network Infrastructure Support (routers, switches, access points, DHCP, DNS, VPN, QoS, LAN/VLAN, VoIP).
  • ERP support and customisation (Odoo).
  • Employee on-boarding/off-boarding setting up full IT equipment
  • Software development using Python, SQL, Postgres and cloud platforms and infrastructure (AWS, Azure) 
  • Creating Support Knowledge documentation for both technical and non-technical audiences


The ideal candidate must be an effective communicator with strong technical skills.

You will need:


  • Bachelor's degree or higher in Information Systems, Computer Science or equivalent
  • Formal qualification in a relevant discipline (such as CCNA, CCNP, Microsoft Certifications, etc)
  • Desktop support experience particularly Surface Pro/Book with Win10+.
  • Strong technical skills particularly Azure, AWS, AD, and Office 365.
  • Strong time management and organisational skills
  • Ability to work in a global team.
  • Ability to work autonomously as well as being a team player


It would be great if you also had:

  • IT Support role experience in a regulated environment (medical, automotive, defence, rail).
  • Experience within a start-up or similar fast-paced environment with customer-driven products