Field Engineering and Service Manager

--Sydney Australia--

Baraja is changing in the world of self-driving cars, through their invention of a new type of LiDar, called Spectrum-Scan which delivers the highest performance available.   Expanding globally, backed by some of the world’s greatest investors, this is Australias next $B tech company.   With a team of over 90 across Australia, the US and China, Baraja is now seeking to find Field Engineering and Service Manager to join our team in Sydney. Our team has high-performing engineers and scientists that are investigating novel technologies for our autonomous vehicle sensors.

What are we looking for:

The Field Engineering and Service Manager will provide the technical leadership for the Field Service Engineers. They will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment. The Field Engineering and Service Manager will establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

And you be responsible for:

  • Manages the field service personnel who perform on-site routine services including installation, maintenance, and repair.  

  • Oversees the scheduling and training of field service representatives. 

  • Handles service contracts and directs support services. 

  • Develops methods, guidelines, and policies to facilitate efficient service delivery. 

  • Ensure all customer issues are satisfactorily resolved to utilize engineering, manufacturing, and other teams as needed.

What you will need:  

    • Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military experience or Associates Degree with 5 or more years experience in servicing Diagnostic Imaging equipment

    • Experience interfacing with both internal team members and external customers as part of a solution based service process

    • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

    • Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner

    • Ability to work in a fast-paced, self-directed, entrepreneurial environment

    • Decision-making, problem resolution and creative thinking skills

    • Strong time management skills

    • Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment

    • Proven record of being reliable and accountable for all aspects of their job.

    • Five years’ work experience in high reliability, highly regulated industries e.g. automotive, aerospace, medical device.

What we can offer you:

Our culture is honest and humble, enabling exceptional people to perform, supported and encouraged to be amazing.  Were mature and experienced, we understand the importance of balance and performance.  We strive to enable ourselves to be not only the best at work but in life.  We provide salary and equity package, health and wellness, four weeks of holiday plus sick leave and support for family emergencies. 

If the above sounds exciting, then let’s talk.